General

As software becomes more and more capable, we at Xetec believe that most programs can only be easy to use after you have been shown how. We therefore provide in-depth training with all products, and more importantly, along with necessary assistance in program implementation. Not all software, fills that criteria however, and in those cases, we provide every assistance to enable clients to adopt the software.

User Support

We provide User Support for all software packages sold by us. In some cases, this service can incur a yearly cost, and can include regular updates to software. The support normally consists of a combination of telephone and e-mail support. For further details on what is available please see the Support section of the individual software package in question.

Training

A training room with a capacity of 9 trainees is available in our offices. It is complete with Overhead Projector and Air Conditioning. All trainees have their own desk and PC. We also provide training on site, where training can be customised to suit requirements and include a focus on implementation within the client's organisation.

Implementation

We at Xetec believe that there is a definite limit to the amount of training required, and that in many organisations, there is a strong case for immediate implementation after basic training. We therefore include implementation time along with many of our training courses. Implementation always consists of working on-site with live systems after a complete installation on your network.

Consultancy

To Xetec, consultancy days are very dependent on you, the client. They usually consist of a combination of a presentation by both parties, and a detailed examination of the situation to assess the best way forward.